This policy is effective from 25/05/2018
What we collect
Depending on your relationship with us, we may collect information like:
Name and surname
Date of Birth
Category of membership
What we do with the information we gather (Members)
We require this information to understand your needs and provide you with a better service for the following reasons:
To improve our products and services.
To administer your membership and for internal record keeping.
Sending subscription notices to you.
Recording financial transactions about your membership.
Maintaining a record of any competitions you play in, a record of your handicap and related CDH Number.
Confirm your handicap to other Golf Clubs if they request confirmation of your handicap for any competitions you have entered with them.
Generally, we will keep your personal information on our club membership database for the duration of your membership, but we may need to keep it longer in compliance with other regulations or laws.
Your personal information is held on secure servers. Chobham Golf Club complies with all applicable Data Protection Regulations.
We may change this policy from time to time by updating this policy and will notify you accordingly.
We may periodically send promotional emails about special offers, competitions, results or other information which we think you may find interesting using the email address which you have provided or a postal address if no email address is held.
From time to time, we may also use your information to contact you for member research purposes. We may contact you by email.
We may use the information to customise the website according to your interests. We use your personal data for the following services:
Communicating details about future events and offers from the club
Communicating the club newsletters
Communicating golf news, lesson information and offers from our Head Professional Michael Harrison
Facilitating member to member contact via the members directory. This information is not shared with third parties unless specifically stated. You can unsubscribe from non-essential communication (weekly news) at any time via phone 01276 855584 or email [email protected]
What we do with the information we gather (Non-Members)
We will only gather the required information to deal with your enquiry, once this has been dealt with emails and correspondence are destroyed. In the event that an enquiry leads to a business transaction we will retain the relevant data while you have a contract with us. We will also retain the data for a time period to meet legal requirements, such as for company accounting purposes (6 years), UK Government Accounting Regulations. There may be other such legal requirements for example taxation reasons. The time period for such retention will be based on current legislation and regulatory requirements.
We contact our members as an essential part of running an efficient, welcoming and friendly Golf Club. We respond to enquiries by non-members and utilise various social media platforms to enhance our member, guest and visitor experience. We do not communicate or solicit to nonmembers directly and only respond to enquiries. We do this in various ways including email, post, SMS, phone and social media but only if you would like to receive our communications. Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information. This is our simple member, guest and visitor contact promise:
We will never pass your personal details to any third party other than providers of software essential for the management of Chobham Golf Club. We will however, with your permission, pass your details to Michael Harrison our Head Professional who will pass your contact details to Foremost Golf so that you can receive his newsletter and details of offers available in his shop. You will have the option at anytime to opt out of receiving this communication.
We will only use your details to help personalise communications. We will make sure our contact with you is relevant based on the information you give us. You can opt out at any time. All you need to do is email [email protected] and notify us of your contact preferences and we will stop contacting you for anything other than essential purposes. Please do let us know if your details change so that we can keep our records up-to-date and continue to stay in touch.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
International transfers of your personal information
We do not transfer your personal information to International third parties other than to confirm your name, handicap and membership status to golf clubs that you may be visiting and only upon your request.
Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Access and Correction Rights
You can request access to, and can update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us – For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. You will not be charged for this request.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. We are required under UK tax law to keep your basic personal data for Membership (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention policy can be gained from the General Manager.
Changes to the Policy
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the contact facility on our website or by sending a request to the General Manager: [email protected]
Chobham Golf Club is considered as a data controller and the General Manager, oversees all data storage, use and compliance. If you need to contact Chobham Golf Club for any matters related to data protection you can do so by sending an email to [email protected] clearly marked for the attention of General Manager. Further information about Data Protection can be obtained from the Information Commissioners Office at the ICO web site www.ico.org.uk